Here is a list of terms we use on Brandtribe Insights and a definition of what they are – just to help you understand what they mean:
- Dashboard – The canvass on which you put your Insights (charts).
- Insight – A chart representing your data. Insights are added to dashboards.
- Connector – The 3rd party service providing the data source. Example: Facebook, Google, twitter etc.
- Data Source – The data profile or property supplying the data to the Insight (chart) via your connector.
- Templates – A pre-defined dashboard of Insights generated by our industry experts to save you time.
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Users – There are 4 user types on Brandtribe Insights which are:
- Administrator – Has full access to all capabilities of the system, including (but not limited to) billing.
- Power User – Has full control of their own dashboards and dashboards to which they are given access.
- User – Has full control of their own dashboards only.
- Public Link Sharing – You can share your dashboard on a public link by supplying a URL to a 3rd party for view in a web browser.
- Email Support – Is available Mondays through Fridays, 09h00 to 16h00 CAT. Responses typically will be within 1 business day.
- Automated Data Refreshes – Brandtribe Insights uses your connectors to periodically update the data that appears on your Insights. This happens every 8 hours, however you can trigger a manual refresh by simply changing the date range on your dashboard.